Reporting a Complaint
If you have arrived at this page, you may have questions about how to file a complaint with the SRNA about a Member, or you are looking for more information about our investigation process. If you want to file a complaint, there are 2 questions you need to answer before you can start.
Is the nurse you have a complaint about a Registered Nurse?
Before proceeding, it is important to determine if the nurse is a RN, GN, RN(AAP), NP or a RN(GNP). While there are many different types of nurses in Saskatchewan, the SRNA is the regulatory body only for SRNA Members.
Use the Nurse Licence Check to find out if the nurse you are concerned about is an SRNA Member. If the nurse is not a SRNA Member, you will need to contact either RPNAS who regulates RPNs or SALPN who regulates LPNs.
If you were able to verify that the nurse you are concerned about is an SRNA Member then you can take the next step. If you are unsure because you do not know the nurse’s name, please contact the organization who employs the nurse or the Client Representative / Patient Advocate / Quality of Care Coordinator for the local area.
Have you tried to resolve your complaint already?
You can report your concerns directly to the nurse, the manager and/or employer to address your concerns, ask questions and obtain the information you are looking for. You can contact your local Client Representative / Patient Advocate / Quality of Care Co-Coordinator.
Heath care concerns can be resolved at the local level without being reported to the SRNA, by using one of the mechanisms above. We find that concerns the public have about competence, conduct or health concerns are resolved by working directly with the nurse and employer. If you have tried this or don’t feel it is right for you, contact the SRNA RN Investigator for more information.
How to Report a Complaint
If you have found out that the nurse is a Member and you have a specific concern(s) about that individual Member and you have not been able to resolve your concerns with the nurse or employer, you can report your complaint to an SRNA RN Investigator.
We take all complaints received seriously and follow a fair and just process. Once we’ve received your complaint, an SRNA RN Investigator will contact you to review the complaint and discuss the next steps including the investigation process.
It is important to include the following information in your formal written complaint:
- Your name and contact information;
- Full name of the Member;
- Name / Location where concern happened;
- Date and time of the incident(s);
- A detailed outline of what your complaint is, what happened and why you are concerned about the Member’s competence and/or conduct with you.
You can Submit Your Information Via an Online Form, Email, or Mail
Email: attention of the SRNA RN Investigator at firstname.lastname@example.org
Mail: marked ‘Personal and Confidential’: Attn: SRNA RN Investigator, Saskatchewan Registered Nurses Association, 2066 Retallack Street, Regina SK S4T 7X5
Who to contact if you have questions about a complaint:
SRNA RN Investigator
1-800-667-9945 ext 240 or 306-359-4240 (Regina)
Once a written complaint about a Member is received and it has been reviewed, the person submitting the complaint (complainant) will be contacted, and an investigation may be started.